Contacting Landmark Customer Support

Landmark software operates Technical Assistance Centers (TACs) in Australia, the United Kingdom, and the United States. Additional support is also provided through regional support offices around the world.

• Support Via Web Portal
• Technical Assistance Centers
• Regional Offices
• Helpful Links

Support Via Web Portal

Support information is always available on the Landmark Customer Support internet page. You can also submit a support request directly to Landmark Customer Support though the Landmark Customer Support Portal:

http://css.lgc.com/InfoCenter/index?page=home

To request support in the Landmark Customer Support Portal:

1. In the PIN and Password text boxes in the Please Sign In area, enter your registered personal identification number and password.
2. Click the Sign In button.
3. In the Case & Defect Information area, click the Create A New Case link.
4. In the Create Case area, fill in the necessary information. Provide details about your technical concern, including any error messages, the workflow steps where the problem occurred, and attachments of screen shots that display the problem. To help understand the concern, you can also attach other files too, such as example data files.
5. Click the Submit button. A support analyst in the nearest Technical Assistance Center will respond to your request.

Technical Assistance Centers

Regional Offices

For contact information for regional offices, see the Contact Support page located at:

http://css.lgc.com/InfoCenter/index?page=contact&section=contact

If problems cannot be resolved at the regional level, an escalation team is called to resolve your incidents quickly.

Helpful Links